Returns

We offer a 30-day return policy on all non-disposable items that are unused [Consumer Rights Act 2015]. If you are not satisfied with the products you purchased, simply send them back to us unused, in the original packaging and in resellable condition (at your own cost and risk). Include your order number and name.

Conditions for refunds are:
  • Item must be with us within 30 days of receipt
  • We will repay the amount to the payment method used, eg. paypal, credit card, debit card
  • Delivery costs to return the item will not be refunded
  • The product must be unused and returned with original packaging
  • The product and packaging must be in resell-able condition
  • We reserve the right to not reimburse for any used goods where the value has been diminished by handling / use beyond what would reasonably be expected in a shop (in which case we may withhold an appropriate amount, which could be up to the full amount paid for the good)
  • Sometimes, we are unable to accept returns for step’n potty, toilet trainer and the changing pad hygiene or other reasons.We will always let you know when a product cannot be returned on the product's description page before you purchase the product.
Notes:
  • Cancellation and return of special order items and assembled furniture may be subject to a charge for us to re-stock
  • If you do not want to arrange your own return we can do so at a cost of £15 per package and per attempt (UK mainland only)
  • Individual items from bundles & packages are non returnable. Bundles & packages must be returned complete
  • If need be, we can supply a suitable transport carton at a cost of £10.
Return address:
Ridgebacks Warehouse
1 Old Park Farm
Letheringham
IP13 0LZ